Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your personal information.
Volta Well operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Volta Well is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Your Privacy is Our Priority
We only collect information necessary to provide you with the best possible service and shopping experience. Your data is handled responsibly and in accordance with this policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. We may collect or process the following categories, depending on how you interact with the Services.
Contact Details
Name, address, billing address, shipping address, phone number, and email address.
Financial Information
Credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, and other payment details.
Account Information
Your username, password, security questions, preferences and settings.
Transaction Information
Items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel, and your past transactions.
Communications with Us
Information you include in communications with us, such as when sending a customer support inquiry.
Device Information
Information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage Information
Information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you — including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
- Automatically through the Services — including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
- From our service providers — including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
- From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
Provide, Tailor, and Improve the Services
Process payments, fulfill orders, remember preferences, send account notifications, manage your account, arrange shipping, facilitate returns and exchanges, enable reviews, and create a customized shopping experience.
Marketing and Advertising
Send marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you online advertisements based on your activity and purchases.
Security and Fraud Prevention
Authenticate your account, provide a secure payment and shopping experience, detect and act on fraudulent or malicious activity, and protect public safety.
Communicating with You
Provide customer support, be responsive to your inquiries, and maintain our business relationship with you.
Legal Reasons
Comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, investigate or participate in civil discovery or litigation, and enforce or investigate potential violations of our terms or policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
Service Providers
With Shopify, vendors, and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
Business and Marketing Partners
To provide marketing services and advertise to you. We use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. You may have a right to direct us not to share information for targeted advertising purposes.
At Your Direction or Consent
When you direct, request us, or otherwise consent to disclosure to third parties, such as to ship you products or through your use of social media widgets or login integrations.
Affiliates and Corporate Group
With our affiliates or otherwise within our corporate group.
Legal and Business Transactions
In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including subpoenas, search warrants and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you.
In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes.
Learn More About Shopify's Privacy Practices
To learn more about how Shopify uses your personal information and any rights you may have, visit the Shopify Consumer Privacy Policy.
To exercise rights related to data processed by Shopify, visit the Shopify Privacy Portal.
Third Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites.
Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children's Data
Age Requirement
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Secure Channels
We recommend not using unsecure channels to communicate sensitive or confidential information to us.
Retention Period
How long we retain your personal information depends on factors such as account maintenance, legal obligations, dispute resolution, and contract enforcement.
Important Security Notice
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute and may apply only in certain circumstances.
Right to Access / Know
Request access to personal information that we hold about you.
Right to Delete
Request that we delete personal information we maintain about you.
Right to Correct
Request that we correct inaccurate personal information we maintain about you.
Right of Portability
Receive a copy of your personal information and request transfer to a third party, subject to certain exceptions.
Managing Communication Preferences
We may send you promotional emails. You may opt out at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
How to Exercise Your Rights
You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. You can also learn more about how Shopify uses your personal information and any rights you may have at https://privacy.shopify.com/en.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your requests. You may designate an authorized agent to make requests on your behalf; the agent will need to provide proof of authorization, and we may need to verify your identity directly.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below.
Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
International Transfers
Please note that we may transfer, store, and process your personal information outside the country you live in.
If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
- Using standard contractual clauses approved by regulatory authorities
- Ensuring third-party service providers comply with applicable data protection laws
- Implementing appropriate technical and organizational security measures
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. When we make changes, we will:
- Update the "Last updated" date at the top of this policy
- Post the revised Privacy Policy on this website
- Provide notice as required by applicable law
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.
Questions About Privacy?
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:
Volta Well
voltawell.com
Data Protection Inquiries
For Shopify-related data inquiries, visit the Shopify Privacy Portal. For all other privacy concerns, email us directly at hello@voltawell.com.
